Online Store FAQs
1) Is your website secure?
Yes. At VCL Vintners we have the highest quality security measures in place in order to protect our website users and customers. SSL will protect your data involved in online transactions and maintain your digital privacy at all times.
2) Is my privacy protected?
Yes. We act in accordance with the Data Protection Act 1998 and GDPR requirements. We will never sell or supply your information to other companies.
3) Can I send an order to a different address than the billing address?
Yes. In the delivery details section enter the destination you wish the item to be delivered to.
4) Can I send items as gifts without invoices attached?
Yes. We can dispatch the items as gifts accompanied by a gift message to the recipient, the invoices will not be delivered alongside the items in this situation.
5) What is the cost of delivery?
Delivery costs vary depending on location, timing and order volume. For full details check out our Delivery Charges page.
6) How long does delivery take?
Depending on what time the order was placed and if the item is in stock, standard delivery in the UK will usually take 3-5 working days. Outside the UK delivery times can vary. Different delivery options are available upon ordering, select which is best for you.
7) Do you offer delivery to the USA?
Yes. US customs charges will be added to your order during checkout.
8) What happens if my order status changes?
For the most part we have in stock the items that are featured on the website. However, due to high demand, on occasions we run out of certain items. If this is to happen during the processing of your order, we will contact you via email and/or phone. You can then change the item you want to purchase, wait for the item to come back in stock or receive a full refund.
9) Is there a minimum order for deliveries outside of the UK?
10) What to do if my item is damaged upon delivery?
95% of all deliveries we make are successful without any issues. However, if your parcel arrives visibly damaged you must sign for it as damaged or refuse to sign it and have it returned, then proceed to notify us. If the item is only visibly damaged once you have already signed and opened the package, then take photos and email our support team straight away so we can start arranging a replacement.
11) How long does it take for out-of-stock items to return?
In some cases, rarer items may take a while before they are back in stock. In these circumstances you can ask to be notified via email/phone when the item returns.